Photoshare Frame Troubleshooting Guide: What to Do When Your Frame Isn

A digital photo frame can brighten your day by displaying memories from friends and family, but it can be frustrating when your Photoshare frame is not working or isn’t receiving pictures as expected. If you have a Brookstone Photoshare frame, a Simply Smart Home photo frame, or any Photoshare frame model, here’s a clear, step-by-step troubleshooting guide to help you get your memories back on display.

1. Check Wi-Fi Connection and Signal Strength

Your Photoshare frame requires a stable Wi-Fi connection to receive and display new pictures. If your frame is not receiving photos, try:

Moving the frame closer to your router.
Restarting your router.
Checking if your Wi-Fi network requires re-authentication on the frame.
Ensuring your frame is connected to a 2.4GHz band if it does not support 5GHz.

2. Restart Your Frame

A simple restart can resolve many temporary glitches:

Power off your Photoshare frame, wait 30 seconds, and turn it back on.
For some Brookstone and Simply Smart Home frames, unplugging and re-plugging the power adapter helps refresh the system.

3. Check Storage Space

If your Photoshare frame is not receiving pictures, it may have run out of internal storage. Try:

Deleting older photos you no longer need.
Checking the frame’s storage settings to ensure there’s enough space for new photos.

4. Confirm App and Email Settings

If you send photos via the Photoshare app or email, ensure:

The app is updated to the latest version.
You are using the correct email address linked to your frame.
You have confirmed your frame’s email link if it requires verification before receiving photos.

5. Ensure the Frame’s ID is Correct

Some users encounter issues where the Photoshare frame ID is not working, preventing photos from being received. Double-check:

The frame ID entered in your app or email matches the one displayed in your frame’s settings.
The ID has not been changed or reset during updates or factory resets.

6. Update Firmware

Check for firmware updates on your Photoshare frame, as these updates often resolve bugs that prevent pictures from arriving. Navigate to your frame’s settings and look for a software update option.

7. Factory Reset as a Last Resort

If your Photoshare frame is still not working:

Backup any important photos stored only on the frame.
Perform a factory reset through the settings menu.
Reconnect to Wi-Fi, re-enter your frame ID, and reconnect your app or email.

8. Contact Support if Needed

If your Simply Smart Home or Brookstone Photoshare frame continues to have issues:

Visit the manufacturer’s support page for firmware downloads and manuals.
Contact customer support with your frame’s serial number and a clear description of your issue for tailored assistance.

Final Thoughts

Having your Photoshare frame not receiving pictures or not working properly can feel like a loss of connection with your loved ones. By systematically checking your Wi-Fi, app settings, frame ID, and storage, you can often resolve these issues at home. With your frame back online, you can continue enjoying a rotating display of your favorite memories seamlessly.