Why Your Aura Frame Isn’t Showing New Photos

If your Aura picture frame isn’t updating with new photos or seems stuck, you’re not alone. Many users experience occasional hiccups with their Aura frame or the app, and these are often easy to resolve at home. Here’s a clear, practical guide to get your frame back to displaying your memories seamlessly.

1. Check If Aura Cloud Services Are Down

Aura frames rely on cloud services to sync and display photos. If your frame isn’t updating, first check if Aura’s cloud services are experiencing an outage. You can:

Visit Aura’s official status page if available.
Check Aura’s social media updates for service notices.
Try accessing the Aura app on your phone to see if it connects.

If the app says “unable to connect” or loads indefinitely, it could be a temporary service interruption. Waiting a bit and trying again can often resolve the issue if it’s on Aura’s end.

2. Confirm If the Aura App Is Working

If your Aura frame is online but the app isn’t working, force-close the app and reopen it. Ensure your device’s operating system and the Aura app are updated to the latest versions. If issues persist:

Restart your phone.
Switch between Wi-Fi and cellular data.
Reinstall the Aura app if necessary.

These steps often resolve app connectivity issues, allowing you to continue uploading and managing your photos remotely.

3. Wi-Fi Connection Troubleshooting

A common reason your Aura frame may not show new photos is a weak or disconnected Wi-Fi connection. To fix this:

Ensure your Wi-Fi network is stable and working for other devices.
Move your Aura frame closer to your router.
Restart your router and your Aura frame.
Reconnect your Aura frame to Wi-Fi using the Aura app.

Once your frame is connected, it should automatically sync with your photo library and display new images.

4. Check Storage and Album Settings

Sometimes, your Aura frame may not display new photos due to album settings or upload issues. Here’s what to check:

Ensure you’ve added new photos to the album linked to your frame.
Confirm that you have not paused photo uploads in the app.
Check if there are any upload failures and retry them.

If the frame is displaying old photos but not new uploads, manually refresh the album by removing and re-adding it within the app.

5. Restart Your Aura Frame

If you’ve tried the above steps and your frame still isn’t updating, perform a restart:

Unplug your Aura frame from the power outlet.
Wait 10 seconds.
Plug it back in and allow it to reboot.

This often resolves temporary software issues preventing new photos from showing.

6. When to Contact Aura Support

If your frame remains unresponsive or stuck on a loading screen after trying the above, it’s best to contact Aura customer support directly. They can help with:

Advanced connectivity troubleshooting.
Account-related syncing issues.
Firmware updates if your frame is on an outdated version.

Final Thoughts

Aura frames are a beautiful way to display memories, but like any connected device, occasional connection or syncing issues can occur. By checking your Wi-Fi, confirming Aura’s cloud services status, ensuring your app is updated, and restarting your devices, you can usually get your Aura frame back to displaying your latest photos without hassle.